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View compareRefund policy
Damages and Issues
Please check your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us within 3 days at seap.store03@gmail.com so we can make it right.
To be eligible for a refund or exchange:
- Item must be in the same condition as received (unworn, unused)
- Tags and original packaging must be intact
- Receipt or proof of purchase is required
- For missing items, an unboxing video is required
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Modest Dresses & Abayas
- Exchanges are only for size changes, subject to availability.
- Exchanges for a different design or due to personal preference are not allowed.
- Please request exchanges within 3 days of receiving your package.
Exchange Process
- Once approved, send items back to our Hyderabad warehouse with your order ID clearly on top.
- Items must reach us within 10 days of approval.
- After inspection, a voucher will be issued for future purchases (valid for 1 month).
- Courier charges due to change of mind are the customer’s responsibility.
Please allow 15–20 days for the complete exchange process.
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Color Issues
- Colors may vary slightly due to different screen displays.
- Check our Instagram stories and videos for more angles.
- Contact us with pictures if you need help choosing colors.
- Color names are indicative; the material and design can affect the final shade.
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Non-Exchangeable Items
The following items cannot be returned or exchanged:
- Gift Boxes, Pins, Underscarves, Scrunchies, Niqabs, and Niqab sets
- Sale items, bundled discounted items, and gift cards.
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Refunds
Refunds are allowed only when the parcel is damaged, defective or incorrect.
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Parcel Refusals
Refusing delivery after dispatch will result in Rs 250 delivery charges being applied. Future orders will require delivery charges upfront if a previous parcel was refused.
By ordering from SEAP, you agree to follow this policy.